Returns & Exchanges
What is your return policy for U.S. orders?
We are pleased to offer exchanges or returns for Pyper Malone store credit on eligible U.S. orders within 14 days of delivery. We do not offer refunds.
Returned items must be unworn, unaltered, undamaged, and returned with all original tags attached.
Gift cards, branded/customized items, and final sale items are not eligible for return or exchange.
Returns for store credit are subject to a $20 restocking fee and a $7 return shipping fee. These fees will be deducted from the store credit issued.
Exchanges are not subject to a restocking fee or return shipping fee.
How do I initiate a return for a U.S. order?
To initiate a return, please email us at hello@pypermalone.com.
Eligible returns will receive store credit in the amount of the original purchase price, less the $7 return shipping fee and $20 restocking fee.
Once your return is approved, we will issue a return shipping label.
Please note that hats customized with branding are not eligible for return or exchange.
For eligible U.S. exchanges, we offer Prompt-Ship Exchanges. This allows us to ship your replacement item before your original item is received at our warehouse.
To process a Prompt-Ship Exchange, we require a temporary hold on your credit card in the amount of the exchange item. Once the original item is received, the hold will be released.
Please note that the original item must be returned within 30 days of the Prompt-Ship Exchange being processed. If the original item is not received within that window, the temporary hold will be finalized as a charge.
Can I exchange or return an international order?
Yes. International exchanges and returns must be initiated within 14 days of delivery. We do not offer refunds.
Returned items must be unworn, unaltered, undamaged, and returned with all original tags attached.
Gift cards, branded/customized items, and final sale items are not eligible for return or exchange.
To initiate an international exchange or return, please email us at hello@pypermalone.com.
Shipping charges are non-refundable.
International customers are responsible for return shipping costs unless the return or exchange is due to an item arriving damaged, excluding damage caused by carrier error or omission.
Returns for store credit are subject to a $20 restocking fee.
Exchanges are not subject to a restocking fee.